Bridging the gap between physical and logical security



Advantage5
Digital Defense Group is proud to offer - for the first time - the most advanced identity access platform on the globe for only $24.95 (per biocard) with an extended service plan . For a nominal fee, our Advantage program includes the Factor4® biocard and provides absolutely free replacements of broken and defective biocards at any time during active coverage. The Advantage program even covers stolen or lost biocards . If lost, just pay the deductable, and you will receive a brand new biocard, no questions asked.

This is a 5-year agreement, billed annually. This program is sure to make both your security and IT manager’s life a breeze.

How is this possible? Simple. We provide outstanding service and coverage, so when things go wrong, you do not have to worry. Let us explain:

What we do:

  • Same day response turnaround from receipt of service call
  • Unlimited phone or e-mail technical support Monday – Friday, 8am - 5pm CST
  • Immediate escalation to engineering when needed
  • Free replacement of biocard when customer service confirms defect
  • Free Firmware updates
  • 100% satisfaction guaranteed
  • Lost or stolen Factor4® or IronGate™ biocard are replaced (no question asked) w/deductable
    • Within the term - DDG will replace up to 100% of your inventory. Requiring only a $50 deductible per incident
This service and maintenance program transfers from the old card to the new card in the event a biocard is lost or stolen. New Factor4® and IronGate™ biocards can be added at any time to the Advantage program when they are purchased.

  • Free Factor4® or IronGate™ replacement - with no deductable - if:
    • Biometric sensor broken or shattered
    • Not communicating with readers
    • Battery not charging or rapidly discharging
    • Damaged encasement (severely chipped)
    • Not functioning (no lights)
  • Advantage5 Brochure